“The World’s Greatest Flyers Fly American” Just ask American!
Yes I’m talking about American Airlines. In recent posts I’ve said how impressed I’ve been with their customer service and friendly manner. My friends who have had ( in their opinion) the misfortune to fly American , have disagreed with me, promising that American will show its true colors and that it won’t be Red, White and Blue.
Well I’m sorry to say that day arrived when I attempted to have a pleasant flight back from Washington DC to Logan Airport in Boston.
Let’s start with the day before check in. All the airlines seem to do that and unless you pay extra when you check in will affect when you get to board, you’re “Zone”, if you will. I usually bite the bullet and pay an upgrade fee to get priority boarding.
Are you Handicapped?
I am not truly handicapped. I don’t have a sticker but I do use a cane if I need to walk a lot because my hip will definitely act up causing painful muscle spasms down to my knee. Experience has shown that as awkward as a cane can be, it does keep me mobile and helps prevent the muscle spasms. Because I’m juggling luggage, a purse (my personal item) and the cane I like to board early.
I checked in right on time on my phone since I was in the middle of the tour. After I returned to my hotel I logged into the American Web site to purchase a priority upgrade. I was declined. The message was that it would have to be done at the airport. OK, no problem ( I thought).
In Terminal American Assistance
Next morning after a nice breakfast I made my way to the Metro. My stop even turned out to be close to my terminal. I zipped through security and found my gate. I waited until the gate area had emptied before I approached the attendant with my request for pre-boarding or priority upgrade. To my surprise she first told me she couldn’t help me because it wasn’t her flight!
She must have had 2nd thoughts because she asked for my ticket and tried to enter an upgrade. The computer wouldn’t let her. She told me I would have to go to customer service and pointed out the direction. At least she tried.
I headed over to stand in line there. After several other passengers cut the line I finally reached the customer service attendant who cut me off in mid-sentence. She told me “they” didn’t handle upgrades anymore and pointed me to a kiosk. I limped over to where she pointed. Out of order. So I went in search of a kiosk that worked.
Once I found one there was no pre-board or priority boarding option. So much for getting help.
I decided to accept my fate, limped back to the gate and with a sigh found a seat.
Once we began boarding I noticed there was no call for soldiers in uniform, no families with children, no one in wheel chairs. In fact zone 3 was boarding before an attendant took a wheelchair person down the sky way!
To Be Continued…
What was going on???? But wait, it’s going to get even worse.