Have any of you used the web page Ebates.com?

I’ve been using it off and on for about a year. I use it when I think of it. Sometimes I’m shopping and find the item I want and forget to go to Ebates first. That’s my mistake. There are so many stores in Ebates that chances are you’ll find the same store you just searched there.


I’ll give you an example. I like to buy diabetic crew socks. They are so comfy but they can be expensive and hard to find. I used to get them a Walmart but they haven’t had them the last couple of times I looked.  I tried my local CVS store and struck out too. Anyway, Saturday I had a list of things I was going to try to find but before I went out in the cold to shop I decided to search the internet one more time.

I found some rather expensive diabetic socks…$9.99 for 1 pair. Walgreen’s online also had diabetic socks. They were $5.49 for 1 pair. Armed with that information I moved over to the Ebates site and entered “Diabetic socks” and bingo, there they were. I placed my order through Ebates. That particular order carried a 2% rebate. That goes on my account.

In about a month I’ll get a check in the mail for all the rebates I’ve earned since the last check. I think they send it monthly but I really haven’t paid that much attention. The cost to me was the same whether I ordered direct or went through Ebates so why not go for the rebate?

But what I really want to mention is that I also ordered from another store. I ordered some slippers. They have a hard sole so they were not inexpensive. I got an email from Ebates Customer Service saying they had tracked me to the store but did not receive the order from the store. That was a surprise. They asked me to send them a copy of my order receipt. I followed their instructions and copy/pasted the info in the form.

Believe it or not I got an email right back explaining that they still didn’t have the order from the store but that with my documentation they were adding my rebate to my account. If they did not get the order from the store , they would follow up with the store! WOW, a pro-active customer service department.


I’ve always enjoyed getting Ebates emails saying “Your Big Fat Check is on the way” and opening the mail to find a check waiting even if it’s only $9 or $10 but throw in this customer service and I think I will make an effort to use the website more often.

Have any of you had any experience with them?

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